1. Make eye contact
?I can call, ?Come for dinner!? repeatedly from another room, but if I go right up and look them in the eye and say, ?Hi! Please come for dinner now,? they?ll look up and say, ?Oh, OK.?? says Montreal mom Sarah Lavigne.
2. Describe the problem
It can take the heat out of a situation if you focus on what needs to happen as oppose...
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